In most cases, a simple power cycle will restore your connection to the Internet.
Although the light pattern may vary by modem, they are defined as follows for our most utlilized cable modem:
During boot up, Power is solid for 35 secs; the DS will then blink for a minute; lastly, the US will blink for 15 secs before the modem goes into sync with the ISP. When the modem synchronizes, the US/DS and Online lights will remain solid. The Link light will blink indicating activity.
If your Internet is not working, but the light status is normal, this can be because of the Internet connection routing, the Wi-Fi connection, or the device used to access the internet.
Try the following steps:
A speed test will calculate your speed for both download and upload. For an accurate speed test, directly connect your computer to your modem using an Ethernet cable (not via Wi-Fi).
Make sure to test your wired speeds before troubleshooting your wireless connections. Internet speeds will vary based on the connection type.
If your wireless speed results are not as you expected, improve your wireless speed by following the steps below.
You can improve your wireless (Wi-Fi) connection by reducing interference, choosing optimal settings, location and knowing more about your environment. Interference from other Wi-Fi networks is very common. Wi-Fi is an unlicensed band, which means other wireless networks are allowed to interfere with yours.
After checking the factors above, re-test your connection. If your results aren't what you're expecting, chat with technical support.
Although the light pattern may vary by modem, they are defined as follows for our most popular DSL modem (SmartRG):